frequently asked questions
What’s the difference between a basic pool opening and a clean opening?
A basic pool opening gets your equipment running and your pool circulating but does not include cleaning or water balancing. A clean opening includes vacuuming, brushing, debris removal, and a full startup so your pool is much closer to being swim-ready.
Do you include chemicals with your pool openings and closings?
Chemicals are not included in the base price for services, but customers receive a 20% discount on retail chemistry purchased from our store. This allows us to customize the exact amount of chemicals needed for your pool rather than guessing or overcharging.
Why do you pump down pool water when closing a pool?
Lowering the water level protects skimmers, returns, and tile lines from freezing damage during winter. This step is critical for preventing cracked pipes and expensive spring repairs.
What happens during a complete pool closing?
A complete closing includes blowing off the deck, cleaning the filter, lowering the water, blowing and plugging all lines, adding winter chemicals, winterizing equipment, and installing the cover. This ensures your pool is fully protected for the off-season.
How often should my pool be professionally maintained?
Most pools should be professionally serviced weekly during swim season. This keeps chemistry stable, equipment running efficiently, and prevents algae, cloudy water, and expensive repairs.
What does Elite Pool Rescue Maintenance include?
This full-service program includes vacuuming, brushing, skimming, filter maintenance, water chemistry adjustment, and equipment checks. It also includes a discount on seasonal openings and closings.
What is a salt cell and why does it need cleaning?
Salt cells create chlorine from salt and calcium buildup reduces their efficiency. Regular cleaning keeps your system producing proper chlorine levels and extends the life of the cell.
Why do filter cleanings matter?
Dirty filters restrict water flow and make pumps work harder, increasing energy costs and wear. Clean filters keep your water clearer, improve circulation, and protect your equipment.
What happens if my pool is green when you arrive?
Green pools require extra labor, chemicals, and cleaning time. If a pool is not maintained prior to service, additional charges may apply to properly restore water clarity and safety.
Do you service pools while homeowners are on vacation?
Yes. Our vacation maintenance service keeps your pool clean, balanced, and running while you’re away. We provide the same professional care as our regular maintenance plans for up to two weeks at a time.